Pickleballverse (“Pickleballverse”,” PBV“, “us”, “our”, or “we”) is a member of GGI, LLC . Our goal is to be the leading destination for experiencing sports moments through our proprietary organized sports services, delivered via our technology-enabled platform https://pickleballverse.io, ( the “Services”). The Services provide users (“Users” or “you”) with electronic content, features, functionality, and applications (collectively, the “Materials”).
This Privacy Policy (the “Policy”) explains how we collect, use, share, update, and protect your personal information in connection with our Services, as well as your choices regarding that information. This includes information collected through SMS, email, social media, marketing campaigns, and digital or online advertising (collectively, our “Online Channels”).
Please review this Privacy Policy carefully before using our Services. By accessing or using the Services, you agree to be bound by our Terms of Use, which incorporate this Policy and any other applicable terms (collectively, the “Terms”). If you do not agree to the Terms or violate them in any way, your right to access or use the Services will be terminated. We reserve the right to modify or update the Terms, including this Policy, at any time at our sole discretion. Updates will be posted through the Services, and by continuing to use the Services or re-accepting the Terms after changes are made, you agree to the revised Terms.
1. Pickleballverse Services, Users and Teams
1.1. Our Services
Our Services support a range of uses, including creating various tournament types, organizing and managing sports teams (“Teams”) and maintaining rosters of participating athletes (“Players”), along with related information such as performance at sporting events, games, or other activities (“Events”). Users can access features and tools such as: (i) scorekeeping, (ii) live streaming or replaying Events, and (iii) other functionality made available through the Services.
Users may post, publish, store, display, stream, modify, transmit, and share information or data about specific Players (“Player Data”), as well as photos and other content related to Players, Teams, Events, or any other user-submitted material (“Media Content”). Together, Player Data and Media Content are referred to as “User Content.”
While providing the Services, we also collect information about Users themselves—such as account details and other data related to their use of the Services—as described in the Terms and this Policy (“User Data”). Additionally, our Services may incorporate information received from our legal affiliates, as well as content and data licensed from third parties, including partners in sports, media, and other industries.
1.2. PBV Users
Our Services are designed to support several types of Users:
1.3. Our Approach to Personal Information Management
Any Personal Information we collect about Users, Players, or other individuals in connection with the Services—including both User Data and Player Data—will be handled in accordance with our Terms, including this Policy. As outlined below, Team Admins are generally responsible for managing their respective Player Data.
2. How We Gather Information
We may gather information about individuals through a variety of methods, including:
3. Types of Information We Collect
Some of the information we collect through the Services qualifies as “Personal Information,” which generally refers to information that identifies an individual or is linked to identifiable data. This may include details such as name, email address, and credit or debit card information (including related payment details). We collect several categories of Personal Information, as outlined below.
3.1. User-Submitted Information
Most of the Personal Information we collect comes directly from our Users and may include:
• Profile and subscription details – such as name, email address, password, and preferences related to your use of the Services or communications from us;
• Transactional data – including payment information, if subscription purchases are made through the Services;
• User Content – information and media you or others post to the Services (as previously described);
• Communications with us – including interactions via email, phone, mail, or other channels;
• Offline interactions – information collected during in-person engagement, if applicable;
• Online activity – as further described in the following section.
If you provide us with information about another individual (such as a Player), you confirm that you have obtained their consent—or any other consent required by law—to share their information with us and to allow us to use it in accordance with our Terms, including this Policy.
3.2. Data Provided by Tournament Administrators, Team Administrators, and Users
In addition to the information you provide directly, Tournament Admins, Team Admins, Organizations, and other third parties (such as other Users) may submit User Content or Personal Information about you—as a Player and/or User. This may include details related to eligibility, rosters, schedules, performance, and scoring. We do not generally control how Tournament Admins, Team Admins, or their third-party service providers input, use, display, or share User Content through the Services. For more information, you may wish to review the privacy policies of those Tournament Admins, Team Admins, or Organizations, or contact them directly.
3.3. Data Shared with Us by Our Partners
We may receive information from third-party sources to: (i) enhance our Services with additional content and features; (ii) promote our Services; (iii) update, improve, or analyze our records; (iv) support marketing and research efforts; and (v) detect or prevent fraud and violations of our Terms or applicable laws.
3.4. Non-Personal Data
In addition to the collection of Personal Information, we may gather data that does not identify you and is not linked to your Personal Information. We may also de-identify certain data so that it can no longer be used to identify you. This anonymized or aggregated information may be used for analytics, marketing, and other purposes that do not involve Personal Information and are therefore not covered by this Policy.
4. User Interaction Data
Cookies are a widely used web technology that enable websites to store and retrieve specific information on a user’s device and to monitor online behavior (collectively referred to as “Online User Activity”). We may collect information about your Online User Activity related to your use of our Services and Online Channels through automated methods, including, but not limited to, cookies and similar tracking technologies (collectively, “Activity Tools”).
Activity Tools enable us to automatically recognize you upon returning to our Services or Online Channels, analyze usage patterns, enhance functionality, and assess which areas of the Services are most or least utilized.
When you interact with the Services we may use Activity Tools to collect various types of information, including but not limited to:
In addition, we may work with advertisers or third-party partners to display ads or provide services through our Services. These partners may use Activity Tools set by us or by the third party to collect information for advertising or analytics purposes.
If you prefer not to have information collected through cookies, most web browsers offer settings that allow you to decline them. However, disabling cookies may limit your ability to use certain interactive features of the Services.
5. Information Regarding Children
Individuals under 13 are not permitted to use the Services, and all Users must be of legal age to accept our Terms and create an Account. Our Services are intended for a general audience and are not directed to children under the age of 13.
We do not knowingly collect Personal Information from children under the age of 13 without explicit parental consent. However, if a child is registered as a Player by a Team Admin or Organization, relevant Player Data and Media Content may be provided to us by the parent, guardian, or authorized representative, to the extent permitted by applicable law. By submitting such information—either directly to us or through a Team Admin or Organization—you expressly consent to our use of the Player Data and Media Content in connection with the Services, as outlined in the Terms.
If you are a parent or legal guardian and believe that we have collected Personal Information from your child under the age of 13 without proper consent, please contact us using the information provided below.
Additionally, if you are a California resident under the age of 18, you should not post any Personal Information through public content features of the Services (e.g., User Content). If such information has been posted, you may request its removal by contacting us as indicated below.
6. Processing and Use of Personal Information
We may use the information we collect about you for purposes permitted by applicable law and in accordance with our Terms, including but not limited to:
In some instances, we may combine Personal Information with non-personal data collected online, offline, or from third parties. When combined, such data is treated as Personal Information. We may also anonymize or aggregate data, rendering it no longer personally identifiable. This anonymized or aggregated information may be used or shared for a variety of purposes, including research, analysis, marketing, modeling, and improving our Services.
7. Sharing and Disclosure of Personal Data
We may disclose your Personal Information in accordance with this Policy and applicable laws, including in the following ways:
Where applicable, we will honor the choices you have made regarding your information and will limit sharing in accordance with those preferences and relevant legal requirements.
8. Interest-Based Advertising
We engage in interest-based advertising (“IBA”), also known as Online Behavioral Advertising. This involves the use of third-party advertising companies and networks to deliver advertisements tailored to your interests, based on your interactions with our Services and activity across other websites and online platforms. These ads may be shown to you across the internet and various digital channels.
Some of these advertising networks are members of the Network Advertising Initiative (“NAI”) or participants in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program. To learn more about your advertising preferences or to opt out of interest-based advertising by NAI members, visit http://www.networkadvertising.org/choices/#completed. For information about your choices regarding DAA-participating networks, please visit http://www.aboutads.info/choices. You may also opt out of targeted advertising through popular services such as Google and Facebook.
Additionally, your device and browser may offer privacy settings that allow you to control how websites collect information about your online activity over time and across different platforms. You may adjust these settings to reflect your individual preferences. Our Services are designed to recognize and process “Global Privacy Control” (GPC) signals sent by web browsers, and we aim to automatically opt out such users from third-party targeting cookies. However, GPC is an emerging technology and is not yet supported by all browsers or fully standardized.
In some cases, we may share certain Personal Information with consumer brands, advertising providers, and other third parties for purposes such as delivering targeted advertising, conducting customer analytics, personalizing your experience, and offering promotions. This may include sharing identifying details, Online User Activity, and transaction data through targeting cookies or data extracts, from which we may derive a commercial benefit.
The following section outlines your options for opting out of these activities.
9. Your Data Privacy Options
We provide you with several options for managing how we collect, use, disclose, and communicate information with you. These include:
10. Accessing and Updating Your Information
We provide several options for accessing or updating certain types of information:
We reserve the right to deny requests that are excessively repetitive, would require disproportionate technical effort, compromise the privacy of others, or are otherwise impractical. Following the termination of an Account or modification of your information, residual copies may remain on our servers or backup systems, as permitted by applicable law.
11. Important Information about Text Messaging
If our Services offer the option to enroll in a text message program for service-related or promotional communications, and you provide your express consent, you may receive autodialed or non-autodialed text messages at the mobile number you provided at the time of enrollment. By joining the text message program, you confirm that the number you provided is your own and that you have the authority to grant us permission to send messages to that number. Enrollment in any text messaging program is not a condition of purchasing any goods or services.
If your mobile number changes or is deactivated, you are responsible for notifying us to avoid unauthorized messaging.
Message frequency may vary depending on your use of the Services. If you wish to stop receiving text messages at any time, you can opt out by replying “STOP” to any of our messages. We will send a confirmation message to acknowledge your opt-out, and you will no longer receive further messages. For the most effective and timely removal, replying “STOP” is the recommended method. Opt-out requests submitted through other means may result in processing delays.
If you need assistance, you may text “HELP” in response to any of our messages. For further questions about the text messaging program, you may also contact us using the details provided below.
We are not responsible for any violations of the Telephone Consumer Protection Act (TCPA) or similar regulations resulting from network failures or carrier malfunctions. Participation in any of our text message programs is subject to our [Terms of Use] and [Privacy Policy].
Please note that participating mobile carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply for both incoming and outgoing texts. If you have questions about your text or data plan, please contact your wireless carrier directly.
12. Safeguarding and Retaining Your Information
We implement a range of security measures to help protect Personal Information and the transactions processed through our Services. This includes the use of encryption technologies to safeguard data transmitted over the internet, password-protected accounts with restricted access, and physical, administrative, and technical safeguards aligned with industry standards. While no system can guarantee complete security, we take reasonable steps to minimize associated risks. In the event of a data breach involving Personal Information, we will provide any legally required notifications. Where permitted by law, you agree to receive such notices via email or prominent posting on our Services.
We retain Personal Information based on various factors, including:
Please note that Team-related User Content—such as Player Data or Media Content—may also be subject to the data retention policies of the respective Team Admin or Organization. They may choose to retain or delete such content depending on the lifecycle of the Team or other operational considerations.
13. Links to Third Party Websites and Services
Our Services may include links to third-party websites, online platforms, or social media services. Please be advised that we are not responsible for the content, privacy policies, or practices of these external websites or services. We encourage you to review the privacy statements of any third-party site you visit, especially those that collect Personal Information.
You may also encounter our brand or promotions featured by other businesses on external websites, social media platforms, or other online channels. As we may not have full visibility into where or how our brand is displayed, please contact us if you come across content or promotions that you believe are inappropriate or misrepresent our Services.
14. Notices Applicable By State
14.1 Applicable to Residents of California, Virginia, Colorado, Utah, Connecticut, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, and New Jersey
This section provides additional disclosures and information for residents of the following states:
If you are a resident of one of the above states, you may have the right to exercise certain privacy rights regarding your Personal Information, in addition to those already described in this Privacy Policy.
Your Rights May Include:
How to Exercise Your Rights:
If you have an Account with us, you may log in to access and update certain Personal Information directly within your profile. To request access, correction, or deletion of Personal Information not available through your Account, you may:
Upon receiving your request, we will verify your identity (or your agent's authorization) before proceeding. We strive to respond to verified requests as promptly as reasonably possible and in compliance with applicable law.
Note on Team-Related User Content:
As noted earlier, we generally do not control how Team Admins, Organizations, or other Users manage User Content—including Player Data and Media Content. Such content is typically considered public. If you seek to access, modify, or delete Team-related User Content, please contact the appropriate Team Admin or Organization directly.
Right to Opt Out of Sale or Sharing of Personal Information
Residents of California, Virginia, Colorado, Utah, and Connecticut have the right to opt out of:
In particular, we may share certain Personal Information—including identifiers, Online User Activity, and transaction details—with select consumer brands, advertising businesses, and third-party partners to facilitate targeted advertising, deliver special offers, and enhance your user experience. These activities may provide us with certain benefits.
To opt out of such sharing (commonly referred to as the “Do Not Sell or Share” right), please visit our [Your Privacy Choices] page, where you can disable third-party targeting cookies and/or data extracts. You may opt back in to targeting cookies via the same page or opt back into data extracts by contacting us directly.
Additional Notes:
Please note, however, that we may continue to share your Personal Information with affiliates, service providers, or as otherwise directed by you, in accordance with this Privacy Policy.
14.1.1 Appeals Process for Denied Privacy Request
If we deny your privacy-related request, you have the right to appeal the decision. You may submit your appeal using the contact information provided below or as outlined in the denial notice. When submitting an appeal, please include a description of the basis for your appeal and specify any particular Personal Information involved, if applicable. We will make every effort to review and respond to your appeal in a timely manner and in accordance with applicable legal requirements.
If you remain unsatisfied with our response, you may escalate your concerns to the Office of the Attorney General in your state of residence.
14.2 Residents of California Only
This Section is provided specifically for California residents.
This information will be provided to you in a standardized format and will not be specific to your individual data. To submit a request, please contact us at the designated email address listed in the Contact Information section below.
Please note that, as described above, certain User Content may be publicly accessible and may be managed or controlled by the relevant Team Admin or Organization. As such, complete removal of such content may not always be feasible.
14.3 Nevada Residents
Please be advised that we do not sell Personal Information as defined under Nevada law (Nevada Revised Statutes, Chapter 603A, Section 1.6). However, you may submit a request regarding the potential sale of such information using the contact details provided below.
15. International Data Transfers And Use
Our Services are operated and controlled from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory outside the United States. By using the Services, you acknowledge that any information you provide may be stored, processed, transferred to, and accessed from the United States and other countries that may not offer the same level of data protection as your country of residence.
Nevertheless, we will handle your Personal Information in accordance with this Privacy Policy, regardless of the location where it is stored or accessed.
16. Contacting Us
If you have any questions, concerns, or comments regarding this Privacy Policy or our privacy practices, please contact us at 404-227-3227.
This Privacy Policy was last updated on July 17, 2025.